Are “Social Norms” to Blame?

From being an exclusive “college” network to letting the whole world in, Facebook has evolved astronomically these last few years. I remember looking back on my own experience and thinking, “What’s gonna happen to my profile when I graduate?” Well, I now have my answer, obviously.

But in the midst of this grand evolution, there still has to be some element of privacy. (Facebook recently amended its privacy settings.) We all know that Facebook has made once private information available to the public in recent months. Is Mark Zuckerberg’s argument that the ever-changing “social norms” of society are to blame, convincing enough? The author of this article doesn’t seem to think so; in fact, he believes that Zuckerberg is deviating from his past beliefs:

“I don't buy Zuckerberg's argument that Facebook is now only reflecting the changes that society is undergoing… ‘Privacy control, he told me less than 2 years ago, is "the vector around which Facebook operates” .’

However, Zuckerberg makes a good point: “"We view it as our role in the system to constantly be innovating and be updating what our system is to reflect what the current social norms are.”

I personally think the term “social norms” is a bit dated for this argument, but that’s a whole other discussion.

I can see both sides of the story. But either way, just have common sense. Figure out Facebook’s privacy settings. Don’t post stuff you wouldn’t want your grandmother or her Bingo friends to see.

Make Phone Calls on Twitter.

Interesting Beta that let's twitter users connect without sharing either parties phone number.   I can't really think of a great use for this, I mean I follow many on twitter, but i don't know if I'd like to talk to most of them.  I don't have time to talk to my actual friends, lol.  This seems to change the Twitter game a bit, but you can decide for yourself though.  Read the full article here.

Social media - the newest tool for social change

Non-profits are tackling the social web, but haven't had quite the attention as big businesses and brands. A report issued this summer from Dartmouth indicated the nation’s largest non-profits have outpaced corporations in adopting social media. And the Center for Marketing Research noted (and not a surprise) that the Fortune 500 and the Inc. 500 have increased their social presence but charities are continuing to lead in usage.

Social media is the newest tool in social change. Non-profits have it an efficient way of reaching a large audience of like-minded, cause conscious individuals, vocal individuals.

For companies and brands with strong philanthropic ties, social will prove to be an invaluable vehicle.

The Dartmouth study:
http://sncr.org/2009/06/28/nonprofit-organizations-lead-the-way-in-social-media-adoption-according-to-society-for-new-communications-research-chair-dr-nora-ganim-barnes-and-eric-mattson-of-financial-insite/

Twitering

As marketers and brands are still looking for ways to effectively utilize Facebook, another social network is taking hold in a big way. It’s Twitter. You’ve seen it in the newspapers, you’ve heard people talking about it and even the evening news is feeding parts of their discussions by utilizing Twitter.

For a brand it can be a bit overwhelming, Twittering, tweeple, tweets, what is a brand to do? It’s intriguing though; there is a lure here for many marketers and brands alike. Think about how amazing is it for a brand to have all these followers that hang on every word said? How could you go wrong?

Well, the answer is not that black and white. The big question you face is, does your brand need an active and daily dialogue with customers? Does it have enough to say on a regular basis? Can your brand even support that sort of dialogue and is it in your brands nature to do so? Twitter is not the equivalent of a dry corporate website it is VERY different. Twitter has the potential to be a lot more personal if used correctly.

Brands that have spent a lot of time successfully developing their brand personality certainly may have an easier time at it. Look at Jet Blue with 240,000+ followers. This brand dialogue didn’t start on Twitter, Jet blue simply uses Twitter as another natural extension of their brand and customers are eating it up. For the right brand under the right circumstances Twitter is a low cost way to communicate effectively. Indeed, there is massive potential to build brand equity and to keep fans and followers informed, but choose wisely and understand the hills and valleys before you start tweeting.

Super Sweet from Tumblr.

As you may know Tumblr is a social site that allows easy personal blogging of video, text, photos... etc. I noticed that you can also call in audio and have it posted to your blog page. I'm sure this feature isn't for everyone, but for those with some flair and personality, it could be a hit. If you come across any audio blogs, please post them in the comments.

Wholefoods.com Site redesign

Whole Foods has followed the trend of retailers relaunching their web-site to add more value to the consumers and enhance the shopper experience.

Secet Ingredient Videos & Podcasts, store locaters, store specials and a huge assortment of recipes with new search tool,high impact photography and flash as wells as social apps (rate and post recipes and freshly picked blogs).

Check it out at

wholefoods.com

it's about time

Finally, Facebook will be undergoing "drastic" changes in the next month or so. To quote this article, "Profile pages are getting a total makeover." It looks like the clutter is being put where it belongs: in FOUR separate tabs. The idea is to clean up and simplify users' profiles, allowing for more control (something of which Facebookers were likely fearing loss).

And we all know what this means: those not-relevant-to-life, malfunctioning, annoying applications will become...LESS visible! (They will reside in their own tab.) It's believed that the more "meaningful" applications will shine brighter under the spotlight (ala the new-and-improved mini-feed feature).

I truly hope these changes bring about nothing but success. The clutter, similar to many tacky (to say the least) MySpace profiles, is soon to incur the wrath of...organization? What a concept!

And as a reminder, MySpace is precisely what I moved AWAY from.

Micro blogging with PhoneZap!

If you haven't already Jailbroke your iPhone, this may be the best reason to do so. Microblogging with PhoneZap! Snap a photo, add some copy and post it to phonezap.com. It's an easy way to have fun and share cool times. What's great is that there are ways to share ringtones too, how cool. Yet another social network, but this one may stick around and take off. Check out PhoneZap.com

Starbucks, you're breaking our hearts

It's nothing new that Starbucks has been experiencing declines in in-store traffic as of late. So, they've cut back on their projections for '08, shortly after promising to deliver a better web experience.

This coffee joint was never really known for providing the utmost in online user experience, despite priding itself on being one of the first means of social networking. As one source confirms, they've wasted potential and opportunity: "Starbucks had mastered social networking long before MySpace, Facebook and YouTube had any prominence. And yet, Starbucks focused almost exclusively on stores, dismissing the Web as a place to sell coffee beans, grinders and maybe some jazz CDs."

Ah, yes. It's also a Wi-Fi zone. Big deal. So are ten thousand other places that reek of coffee. Come on, Starbucks- make us web-savvy caffeine lovers proud. (I'll give them this: they have mentioned implementing a strong CRM platform, but where are the results?)

It seems the best they can do is, more or less, a weak hybrid between a "network" and online suggestion box:

"The Starbucks Experience grows, in part, from the unique combination of a shared passion for coffee and the exchange of great ideas. For years, Starbucks stores have served as the center of vibrant communities, welcoming customers and encouraging creativity and dialogue. Starbucks today announced the extension of that community beyond the doors of its stores with the launch of MyStarbucksIdea.com."

They're doing this to become even richer, essentially. Although profit makes the world go 'round, they're missing the point. Social networking is about appealing to people of the world...Just trust us on this one, Starbucks.