JetBlue "Gets It"

JetBlue has long been the poster child of how to do a ticket-less, web-based airline the right way. From the point of purchase at the website, to the terminal, to the on-flight experience; I've always been a fond admirer of their marketing.

In accordance with their strong online presence, JetBlue was an early adopter of Twitter. Yesterday, a recent post alerted travelers to potential delays from the poor weather in NY. Last month, a simple shout-out was given to the 2,000 JetBlue travelers that flew to Austin for SXSW.

The thing that separates them from a lot of other corporate initiatives on Twitter is that - along with typical promotional Tweets - they encourage direct dialog with users. Questions from users are answered, and questions to the user are presented. This active engagement encourages the user to provide valuable feedback and feel valued for being listened to.

A prime example of good social media utilization, indeed.