More from OMMA Metrics: MRM Worldwide working to define an "engagement score"

In a panel discussion titled "Cracking the Code" held today at OMMA Metrics, several panelists have been dicussing the evolution of the measurement models over the past decade. The metrics and models are changing quickly in the digital space, and the bar is being raised for marketers' ability to understand and utilize them.

Vipin Mayar from MRM Worldwide spoke about moving from away from ROI measures and towards engagement measures that effectively compare across channels and across time. He then spoke about an effort that MRM is working on to create an "engagement score."

Well, we all talk about engagement and how it can be measured. And we all know that we are not defining engagement in the same way. So the obvious question is "What is this 'engagement score'" and why is it better than what we're working with now?

An "engagement score" is a process by which we would be able to assign points to various "engagements." So different point values (based on objectives/priority) would be assigned to different engagements and interactions (like site page or content) and then linked to outcomes. The key, Mayar claims, is to "connect metrics to value creation."

A new way to look at engagement, but will it gain traction? Tell us what you think...